Shipping Policy

Estimated shipping delivery times

  • USA: 3-5 business days
  • Canada: 5-10 business days
  • World: 10-20 business days

More shipping options available at checkout. Your order will be sent out on average within 1-5 business days of ordering.

International shipping

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.

Tracking options

Orders within the United States by USPS have full tracking available. For international orders, full tracking will only be available for orders sent through International Priority, which costs a bit more.

Order never arrived

If your order didn't end up arriving, be sure to let us know! 

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at shop@impacttheory.com noting your order number. We'll see what can be done.

Returns policy

Unsatisfied items

If you’re unsatisfied with your item, please contact us at shop@impacttheory.com. The returned item must be unworn and in new condition.

Damaged items
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!
    Wrong size
    If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out. 

      If you'd like a different size, get in touch with us at shop@impacttheory.com and we'll let you know what your next steps are.